#How to spot original kate spade bag update#
#How to spot original kate spade bag full#
#How to spot original kate spade bag code#
#How to spot original kate spade bag plus#
#How to spot original kate spade bag professional#

Immediately after the order was placed, there was a new code available with a better discount and free shipping! Tonight I received two emails - both orders shipped. At that point, I told her that was fine and just submit it. Then she was only able to apply one code. She finally cancelled my order and created a new order with two new promo codes. After over an hour and a half on the phone with customer service, they couldn't figure out why the code wouldn't work. But this was not itemized or clarified on the order summary. Additionally another 25% was added for taxes and duties. A message stated that the promo code was applied. I received a code for 10% off and free shipping. I am now without my desired item, without my $18 and thoroughly frustrated with a company with whom I expected significantly better service, I did nothing wrong yet am being put through the inconvenience of a return which they could easily & should write off.

I would still be willing to do that but firmly believe that in the meantime I should be refunded. I feel it is extremely poor customer service to request a customer hassle with returning an $18 item. I had followed up with an email to their customer service & received responses from 3 different representatives, none of which addressed my main complaint which is I believe I should receive an immediate credit for my $18. The promised supervisor call back has still not happened. I was shocked that a company such as Kate Spade who was fully responsible for this mistake was actually asking me to bother with returning an $18 item & worse yet, refusing to refund me in the meantime. An additional 5 mins later I was being read a statement along the lines of me being a valued customer but my 'lost or stolen' item was no longer available, that a return label would be created for me & once I received & returned the $18 mug & they processed my return I would be credited my $18. My call was answered quickly but the 1-2 minute hold to look into the matter turned into over 15mins with virtually no updates or communication.

I immediately called customer service believing they would try & rush me out the correct item before the holiday. Disappointingly an 's' mug arrived Saturday. I ordered a 'k' initial thermal mug for a Christmas gift. I have always loved Kate Spade & routinely purchased products both online & in store. Quality also dropped tremendously compared to their used to be 'made it Italy' products. Such shopping experience is really unnecessary especially in the year of 2020! Noticed Kate spade always having sale and items in their outlet store are surprisingly 'cheap' (thanks to cheap labor in China). Not sure how this whole thing gonna end up.

#How to spot original kate spade bag full#

Awful feeling with this used to be a brand with good quality but sorry no more! Order was placed on 11/27/20 and return policy is within 30 days for full price item. However, automated email were send out to fool customers that someone is working on it.

#How to spot original kate spade bag update#

Latest update was the staff who was working on the return no longer an employee and the pictures were never uploaded to the system. Sent pictures as proof as per request and the waiting game started. Reported to customer service immediately and was told this was a special item and the return needed to be taken care by the special team (yuge BS!). The whole thing gave me a feeling that this was a refurbished/returned piece but I paid full price.

#How to spot original kate spade bag plus#

Plus a product label with minor damage at the corner. Received my $60 lilac toaster with a chip on it.

I want to be able to examine zippers/stitches/etc. However, I may not buy another Kate Spade product on online again. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. For my trouble, the company did offer me a 15% off coupon for a future order. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. However, I thought others would want to know that Kate Spade needs to improve their quality control department. It is well made and as all Kate Spade products, it is simple, eloquent, and functional. Since all worked out in the end, I hesitated to write a negative review. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Within a week, I received a high quality, non-defective handbag.

#How to spot original kate spade bag professional#

I talked to a number of employees, and they were all professional and polite. I was surprised and delighted to learn that the coronavirus did not shut down their. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. I cannot recall an of my purses having a defect. I am elderly and have bought many purses through the years.